Oracle
Sr. Client Retention & Success Representative (Spanish)
Job Description
Must be fluent in Spanish languageDrive the renewal of Oracle's contracts to existing customers and work towards Upsell & Expansion
Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify Upsell and Expansion opportunities. Responsible for building relationships with customers and ensuring they get the most out of a product or service. Act as a bridge between sales and customer support. Accurately forecast business targets and opportunities in territory.
6-10 years experience in sales, renewals or related area.
Career Level - IC3
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