Oracle
Client Success Specialist (Spanish)
Job Description
Job Description
Manages customer success process for a defined territory
Should retain customers and grow contracts by Upselling & doing multi-year renewals (more than 1 year)
Ensure timely support renewals for small to medium-sized customers in assigned territory
Organize Customer Onboarding and Customer Success Programs
Provides management with performance feedback
First-line management contact for customer escalations
Serves as a resource to other organizations for process and policy questions
Troubleshoots problems and escalates as necessary
Assists in key indicator reporting and trend analysis
Educates customers on e-business practices and any associated contractual implications
Ensures customer awareness and understanding of the applicable elements of the Support portfolio
Responsible for meeting productivity requirements on outbound calls for renewals
Manages exceptions for customers with issues that may delay or inhibit renewals
Desired Profile:
Excellent communication in Spanish Language (mandatory)
Good negotiation skills with a right customer service attitude.
Takes initiative; and uses all available resources
Should be open for 24x7 environment
Strong analytical skills and should have good knowledge of excel
Excellent research and problem-solving skills with an analytical bent of mind
Effectively manages time and priorities to meet service levels
Self-motivated; focused and driven to achieve goals
Exercises judgment, initiative and discretion when providing solutions to customers
Able to apply knowledge and make decisions with minimal direction from management
Projects a positive, professional image
Demonstrated ability to meet deadlines
Demonstrated ability to suggest and implement continual improvements
Demonstrated ability to work in collaboration with others to achieve goals
Career Level - IC2
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