Amazon
Senior Process Associate, CMT Mapping Ops
Job Description
In this role, you will be responsible to monitor and ensure the accuracy of the pricing analytics & operations team through audits and process improvement activities. The job involves auditing operations teams & system outputs, suggesting and implementing process/system improvements, and identifying emerging process performance trends.
You will be responsible to audit, track and maintain the quality metrics of assigned processes. The individual will interact with the business, automation & technology teams to help drive operational and system improvements.
The successful candidate should have the ability to work at all levels with an eye for detail to achieve process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices.
Key job responsibilities
• You perform a variety of procedures and are able to troubleshoot with documentation.
• You escalate when actions needed deviate from available processes and/or procedures.
• You are clear and concise in your communication (e.g., tickets, SIMs, notes, issues and/or task tracking entries, write-ups).
• You participate in meetings effectively, provide input, and are learning to manage meetings effectively.
• You are trusted to present your work up to two levels above you (L5).
• And come up with ideas and actions for continuous process improvements.
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
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