Amazon
Transportation Representative
Job Description
The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners.
Key job responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Good comprehension skills – ability to clearly understand and state the issues customers present.
Ability to concentrate – follow customers issues without distraction to resolution.
Work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
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