Capgemini

Process Trainer | 7 To 10 Years | Kolkata

Posted On

Feb. 10, 2025

Location

Kolkata, West Bengal

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

Feb. 26, 2025

Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Support and guiding personnel under direct care Receive and resolve inquiries and requests related to billing, payment processes, password maintenance, shipping, accessory orders, permit related requests, questions and concerns, account maintenance and updates. Caring and resolving these call types as per end-user requests.
To ensure all representatives receive adequate and timely assistance as required.
Monitoring transactions (phone, email, chat, back-office, tickets, work orders, etc.)
To ensure compliance with performance guidelines, best practices and SOPs.
Carrying out coaching, feedback, training/development sessions.
To help personnel learn and understand best practices on how to handle their daily activities, refresh and reinforce expectations on process adherence and such.
Caring and monitoring performance on a real-time basis.
To ensure expectations are met with the engagements KPIs and SLAs.

Primary Skill

To ensure healthy, open and ongoing communication to support and pursue performance and delivery enhancements.
To learn on a weekly basis and receive training and ongoing updates on business requirements, gain a better understanding of the current outlook for the expected outcomes.

Secondary Skill

To remain informed and calibrated on QA, ASAT and CX findings and results.
To ensure adequate performance of day-to-day activities, and timely follow up of client requests.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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