Capgemini
Delivery Excellence | 15+ years | Kolkata
Job Description
Job Description
Capgemini is seeking a director level executive for Delivery excellence head role.
Primary Skills
Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes
• Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.
• Ensure the Continuous Improvement approach across Engagements and Centers
• Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation
• Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)
• Supports process alignment based on best-in-class processes
• Balance Scorecard for leadership reporting
• Fosters the global sharing of innovation, new methodologies and benchmarking
• Support Big Data analytics and Cloud Computing services
Secondary Skills
Should be at least BB certified with exposure to leading Lean Six Sigma projects
• Exposure to the current automation tools and its implementation
• Preferred with BPO experience of 16+ years in driving process improvement, process transformation
• Should have knowledge on different RPA strategies & RPA products (certification added advantage)
• Advantage to have knowledge in:
• Dashboard & reporting tools like Power BI, Tableau, Qview
• Algorithms using R /Python/SAS programming
• Chatbots, Artificial intelligence, Process mining tools
• Cloud services & Analytics
• AGILE based project management
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