Query Management - Service Desk & Helpdesk | 15 To 20 Years | Kolkata
Last Date to Apply: July 10, 2024
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Query Management - Service Desk & Helpdesk | 15 To 20 Years | Kolkata
Job Description
Job Description
- Manage overall operations of a helpdesk or support canter.
- Ensure all systems and manual processing meets Service level agreements.
- Manage escalations.
- Service Issue management.
- Stakeholder Management and relationship building, Client focus and responsiveness.
- Identifying areas for improvement, and ensuring high levels of customer satisfaction.
- People Management and grievance handling.
- Work closely with Management and share periodic Service delivery reports and review decks.
- Performance Management and team performance appraisal.
- Managing budgets.
Primary Skills
- Strong process knowledge in workforce administration/Employee data administration.
- Strong project management skills applied in a business/corporate environment.
Secondary Skill
- Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
- System data entry experience (SAP, Oracle HCM, Taleo, SuccessFactors, etc.)
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