Capgemini

SAP Customer Service

Posted On

June 18, 2025

Location

Kolkata, West Bengal

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

July 9, 2025

Job Description

Role: SAP Customer Service

Location: Pan India
Job Type: Full-time
Experience Level: [Mid-Level / Senior]
Department: IT / ERP / Customer Support

Job Summary:

Primary Skills:

We are seeking a skilled and experienced SAP Customer Service (CS) Consultant to join our team. The ideal candidate will be responsible for implementing, configuring, and supporting the SAP CS module to enhance customer service operations. This role requires a deep understanding of service management processes, integration with other SAP modules, and the ability to translate business requirements into technical solutions.

Key Responsibilities:

Analyze business requirements and design SAP CS solutions to meet customer service and support needs.
Configure and customize the SAP CS module including service orders, notifications, warranties, contracts, and installed base management.
Integrate SAP CS with other modules such as SD, MM, PM, and FI.
Provide end-user training, documentation, and post-implementation support.
Collaborate with cross-functional teams to ensure seamless process integration.
Participate in system upgrades, testing, and performance tuning.
Troubleshoot and resolve issues related to SAP CS functionality.
Support data migration and interface development as needed.

Required Skills & Qualifications:

Bachelor’s degree in Computer Science, Information Systems, or related field.
4+ years of hands-on experience with SAP CS module.
Strong understanding of customer service processes and best practices.
Experience with integration points between SAP CS and other SAP modules.
Proficiency in SAP configuration, user exits, and enhancement frameworks.
Excellent problem-solving and communication skills.
Ability to work independently and in a team-oriented environment.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Secondary Skills

SAP certification in Customer Service or related modules.
Experience with S/4HANA.
Knowledge of SAP Fiori apps related to customer service.
Familiarity with Agile or Scrum methodologies.

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Job Description

Job Description

Job Summary:

Key Responsibilities:

Required Skills & Qualifications:

Secondary Skills

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