Accolite
Senior Escalation Engineer
Job Description
Job Description: We are looking for a Senior Software Engineer responsible for Managing escalation change requests. Your primary responsibility will be to offer support for escalated change requests as needed.
Responsibilities:
Managing escalation change requests by identifying issues and providing effective resolutions.
Offering support for escalated change requests as needed.
Requirements & Skills:
3+ Years of experience in development position
3+ Years of experience as UNIX SysAdmin and working with large log files
Must Have Skills:
Proficient in C/C++
Well versed in the following OS/Platform:
Linux(Cent OS) (Debian) (RedHat) (SUSE), UNIX(AIX), Window Server
Skilled in Networking Protocol SSH/HTTP/HTTPS, DNS, TCP/IP
Experience on HyperVisors like Azure, VMWare ESX and VMWare vCloud
Well versed in IAM SSO, E-Mail: SMTP/SMTPS
Strong background on Microsoft Technologies such as Active Directory, Domains and Trusts, Permissions, Kerberos, Group Policy
Experienced on SSH/UNIX, Putty/Telnet, SSH keys, sudo, Syslog (system logs) / var.
Proficient in English Reading, Verbal, Written, Multitasking, Organized/Logical, Punctual
Nice to Have Skills:
OS/Platform: MacOS, UNIX (BSD), UNIX (HP-UX), UNIX (Solaris)
Cloud: AWS Directory Service for Microsoft Active Directory, Azure Active Directory Domain Services, Google Cloud Platform Managed Service for Microsoft Active Directory
Databases: RedHat Directory Server, AIX DB2, General LDAP, SAP
Case Management: Azure DevOps, SalesForce
Alerting: Syslog, SNMP
Ticketing Systems: JIRA, ServiceNow
Clustering: Clustering Concepts
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