American Express

Senior Manager-Digital Product Management

Posted On

June 12, 2024

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 7, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we are supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what is possible - and we are proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Primary Responsibilities

The team is passionate about enabling the best customer experience every day through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals or businesses) and having a comprehensive understanding of that customer. Customer 360 is an AXP-wide capability that provides a global organizational view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by using Amex internal/external data assets, machine learning algorithms and environment of big data.

As a Product Owner on the Customer 360 Individual Platform team, you will partner closely with Product Manager(s), Data Science, Data Governance, Platforms and Technology teams to drive the Customer 360 product vision and strategy, supporting modernization of the platform and delivering on priorities across Acquisition, Marketing, Sales & Account Development, Compliance, Credit & Fraud Risk, Banking and Servicing.

Functional Responsibilities:

We’re looking for a skilled Product Owner who can work in a cross-functional team and deliver on the following goals and objectives:

Lead a team of product analysts and data scientists to drive modernization of Customer 360 Individual platform with the target to improve the quality and availability of data and linkages for Individual Entities
Stakeholder management and collaboration across a wide net of partners including Product, Technology and Governance within and outside Customer 360
Expertise in storyboarding and creating impactful presentations for driving discussions with senior leadership
End to End program management including handling project status, managing, and raising risks and issues
Lead specific tracks of product /capability development efforts from conceptualization to launch and maintenance
Lead optimization of product backlogs, efficiently translate the business needs into requirements on Rally and articulate it clearly to the scrum teams
Ability to write effective testing and acceptance criteria to ensure features are delivered in a timely manner
Define, quantify and report on metrics related to product launch, process efficiency and performance
Collaborate with scrum team(s) and demonstrating qualities consistent with AMEX leadership dimensions (empower, encourage, influence, deliver)
Engaging with use case owners, product managers and partners to ensure smooth delivery of end-to-end product and capability, identifying needs, opportunities and gaps
Contribute to hiring top talent for the team and for EDDS

Qualification Requirements:

6+ years Data Management and/or Product Owner in building and launching data capabilities
Bachelor’s or Master’s degree in Information Technology, Computer Science, Information security, Mathematics, Statistics, or any other relevant qualification
Strong Leadership experience in leading/creating high performing teams with diverse skills
Strong quantitative skills with hands on experience in analyzing large amounts of data and data flows to identify patterns/insights and generate useful recommendations with high value. Ability to compile, summarize, communicate, and present findings with senior leadership.
Experience in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
Good record of getting results in a fast-paced environment and needing to make decision with inaccurate information. Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
Excellent interpersonal skills with a focus to engage, influence, align and encourage partners and business partners across geographies to drive collaboration and alignment.
Focus on understanding sophisticated business problem and analyze complex data to provide a simplified solution to business partners.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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