American Express

Manager Risk Management

Posted On

June 7, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 30, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Services Group (GSG)

Comprising key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class travel, credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement.

Global Customer and Business Enablement Network (GCBEN)

Within GSG GCBEN, SABE is an Enterprise utility, tasked to ensure enablement to support business growth across sales and marketing organizations by providing accurate Performance reporting & analytics, Global Incentives servicing and Platforms & Capabilities. The current role comes under Merchant Platforms & Capabilities which enables product management journeys for different GMNS data platforms through core offerings of Business support, Testing and Data quality enablement. Some examples are SMART, MODL, MIRA platforms, which are core platforms to enable insights and analytics for broader organization.

How will you make an impact in this role?

Responsible for leading key Merchant Data platforms which are critical to business to drive Merchant and AXP relationships. Platforms are SMART, MIRA and MODL.
These BI Platforms are primarily used by Client managers and marketing consultant to drive significant conversations with the Merchants across the globe.
Leader is responsible for building and enhancing these critical products working closely with GMNS partners. Involves enabling e2e product journeys starting feasibility analysis, user story creation, user acceptance testing and quality pre/post assessment.
Team acts as data SME for entire GMNS partners and enables data logics and provide recommendations using closed loop data.
Leader is responsible to improve data quality of Merchant data demographics (MODL) by setting up proactive data rules, which is used by company wide users.
Key skills required are product management, data expertise (Matching/Analysis) and hands on knowledge of Python/SQL on big data and Cloud ecosystems.
Drive efforts to automate and standardize new product development, enhancing efficiency and accuracy.
Provide both functional and technical guidance to the team.
Build a culture of innovation in the team.
Build a strong data quality management system to proactively identify issues and recommend process and algorithm fix.
Supervise and track user reported issues to ensure that timeliness & quality goals are met.
Responsible for and ensures compliance and regulatory requirements of the support process.

Minimum Qualifications

7-12 Years with experience on supporting company wide products.
End to end understanding of Merchant lifecycle and related key business functions.
Understand of critical GMNS platforms would be preferred to provide consultations to partners.
Product mentality to understand various aspects of product lifecycle and drive enhancements.
Expertise in Data Quality, Data Analysis and research, Product Management.
People leadership experience preferred to handle diverse customers and tenured team members.
Technical hands-on Hive/SQL, Python, Tableau, Big Data environment and GCP environment

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Jobs at Gurugram

Google

Insights Specialist, Ads Solutions,…

Freshers/Experienced

Gurugram, Haryana

Manager Risk Management Apply Now

Job Description

Jobs at Gurugram

More Jobs at American Express

Actively Recruiting Companies at Gurugram, Haryana

Manager Risk Management