American Express

Executive-Relationship Management

Posted On

Aug. 26, 2024

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 22, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Work Location: Gurgaon, India

Model: Hybrid

Role Objective:

We are seeking a self-motivated colleague to join our Portfolio team as an Account Development Executive. The Team is responsible for driving Billings and revenue by engaging, educating, and growing the portfolio through outbound, dialogic treatment to ramp spend and build meaningful, deep, and loyal relationships. This is a great opportunity to be a part of the Central Marketing Organization in ICS that is responsible for the overall engagement and lifecycle of a customer

Responsibilities: 

· Outbound telephone-based consultation and Business Development.

· Use consultative selling & negotiation skills to achieve growth in revenue.

· Driving billings growth for the portfolio, Identify key trends and growth opportunities.

· Ensuring retention at minimal cost and below the average portfolio benchmarks.

· Optimally contact the portfolio leveraging, multiple channels of communication.

· Deepening share of wallet in the portfolio via upsell, cross sell, industry wise spend expansion and generating referrals.

· Serve as consultants to the cardmembers, using in-depth understanding of Amex value proposition, to provide solutions that directly meet the customer needs.

· Adhere to Blue Box Values, ICS Sales Practices and Standard Operating Procedure and American Express Leadership Behaviors.

Qualifications and skills

· 2-3 Years prior experience in understanding, managing and growing engagement with premium customer segment.

· Self-motivated, willing to learn, responsible and attention to detail.

· Able to work independently, with excellent time management skills and ability to work under dynamic environment .

· A collaborative team player with the ability to deal with change and ambiguity positively.

· Comfortable with using Excel as an analytical tool, PowerPoint for presentation.

· Strong communication and interpersonal skills

· Strong track record of driving results, ability to execute multiple initiatives under tight schedule.

· Sales mindset - demonstrated ability to deliver on targets and numbers.

· Awareness and understanding of premium card products in the market.

Eligibility :

· The Incumbent should be a graduate.

· The incumbent should not be on any level of counseling at the time of applying

· Minimum 2 years of experience in sales or customer facing roles

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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