American Express

Manager - Data Analytics

Posted On

Aug. 28, 2024

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 29, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

With a focus on digitization, innovation, and analytics, the Analytics, Data and Marketing (ADM) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business, and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of ADM is the integration of diverse skills across all of its remit. MAPDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.

Strategic Insights and Analytics team sits within the Global Merchant and Network Services The purpose of the role is to provide data driven insights that inform short-term merchant strategies through consultative analytics for global market(s). This role is responsible for end-to-end execution of the project engagement from problem definition, data analysis/interpretation to develop the storyline with the insights/recommendations. Candidate is required to create strategic insights by quickly understanding new data presented in front of them and making decisions based on logic, business understanding and data techniques.

Purpose of the Role:
Driving merchant engagement by generating bespoke actionable insights for AXP top merchants globally, while keeping a strong focus on opportunities to drive merchant value through scale.

Responsibilities:

Proactively drive in-house complex strategic initiatives to further merchant engagement and American Express brand value
Drive diverse short-term strategic projects focused on large merchants, industry & Amex offers based strategies
Drive consultative & strategic analytical projects for LACC merchants operating in Travel, Retail & Everyday Spend industries
Leverage the power of closed loop through Amex network to make intelligent and relevant insights
Work with partners located across the globe spread across multiple business units
Stay current in their field and up to date with latest business trends, data science, business statistics and algorithms
Manage a team of 2-3 people for driving the different engagements

Critical Factors to Success

Business Outcomes:

Translate unstructured requests into analytical strategies and convert the available information into actionable insights
Ability to manage multiple requests with a quick turn-around
Envision the bigger problem that the partners are looking at and structure possible what if scenarios
Provide multiple solutions based on timeline and data availability

Leadership Outcomes:

Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world’s best customer experiences every day

Past Experience:

4-7 years of relevant experience in analytics domain

Preferred: Experience in the merchant/ commercial business

Academic Background:

Bachelor's in Statistics/Mathematics/Economics/ Engineering with relevant experience

Preferred: Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management

Functional Skills/Capabilities:

Analytics & Insights & Targeting
Technical Skills/Capabilities:

R, Python, SAS, SQL, Hive, PySpark
Advanced Statistical Techniques
Advanced Excel

Enterprise Leadership Behaviors

Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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