American Express

Manager-Control Management

Posted On

Jan. 23, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 16, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description:

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements.

GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

The objective of the GCS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

GCS is looking for a Manager of Specialized OR focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities:

Responsible for end-to-end management of GCS (Global Commercial Services) Business Continuity Plans and Business Impact Analysis in line with AEMP 05
Support in revamping the BC Plan Structure for the BU. Define strategy and implement functional plans
Ongoing refresh of BC Plans, Exercises and timely closure of open gaps/ areas of opportunities.
Lead the annual BIA certification exercise in coordination with SMEs and BIA owners. Ensure completeness (Third-Party; Applications) and accuracy of inputs (Brand, Reputational, Financial and Compliance impact) that drive BIA tier
Ensure GCS is aligned with all Regulatory requirements/ changes, Enterprise initiatives and leverage Industry best practices.
Collaborate effectively with GCS senior leaders/ BIA owners/ Control Management Community of Practice leaders to ensure Business has appropriate insight into the BIA tiers and BCP mitigation strategies
Partner closely with Enterprise Resilience team on upcoming program changes and GCS scorecards/ monthly reporting
Support 2nd line, Internal Audit and Regulatory exams related to Resilience as BU SPOC
Support subject matter expects in sharing of knowledge/guidance and participate in conversations with BU on associated topics
Conduct initial review of planned guidance for BUs to ensure alignment with standards set by centralized specialist risk-strip teams
Support integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs
Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise, and support the day-to-day activities required to maintain the repository of topical risk information
Compile materials to support design and assist in dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GCS
Support more senior team members in consultation on the design and implementation of controls tailored to specialized risk areas
Support more senior team members in compiling and reviewing topical risk knowledge to share with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes
Support gathering topical risk strategies and procedures to align with changes in the business environment and regulatory landscape
Support sharing insights, better practices, themes, etc. across the enterprise.

Minimum Qualifications:

5+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities
Strong project management, communication, and interpersonal skills
Experience in process governance, establishing and leading all aspects of robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios optimally

Preferred Qualifications:

Bachelor’s degree in finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Certification in Business Continuity Planning, Disaster Recovery will be preferred
Experience in financial services industry
Experience in at least one of the following:

1. Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks
2. Facilitating activities to align with enterprise policies and programs pertaining to specific risk types
3. Support advising on decentralized risk types into broader operational risk policies and programs

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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