American Express

Manager Risk Management

Posted On

Jan. 21, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 16, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations:

Global Servicing Network, which provides exceptional care to our external customers, and

Global Business Services, which provides many of the vital internal services that make American Express run efficiently.

Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights, and forward-looking actions to help drive business performance.

Responsibilities:

The position will have responsibility to lead development & ongoing delivery of Performance Reporting & Incentive Calculation for GMNS US and LACC markets. This role places a focus on ability to think strategically, to synthesize complex data & deliver relevant & insightful reporting to the Business users
Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
Understand complex operational systems and business intelligence tools, sales platforms for developing efficient, insightful products and offerings for customers
Devise process improvement tools and methodologies that will ensure detailed delivery exceeding customer expectations.
Evolve reporting to meet key business priorities, engage early on with customers, gain agreement for implementing proposed solutions.
Leverage standard processes internally and bring outside-in perspective to deliver best of breed reporting and insights

Critical Factors to Success (Outcome Driven):

Business Outcomes:

Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
Ability to interpret insights to derive strong requirements and prioritization based on data.
Strong people relationship building, management and influencing skills
Exceptional verbal, written, and interpersonal communication skills
Engage with key customers to drive initiatives to enhance sales experience.
Automate and standardize reporting processes

Leadership Outcomes:

Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital approach and deliver the world’s best customer experiences every day

Past Experience

8-10 years relevant experience with excellent knowledge Reporting and Visualization tools
Preferred: Experience in Python and Hive & Tableau.

Academic Background

Master’s degree in Economics/ Statistics / Operations research

Skills/Capabilities

Functional

Understanding of merchant business process
Analytics & reporting domain experience

Technical

Analytics & Insights
Python, SAS, R, SQL
Basic Statistical Knowledge: Hive/ML techniques
Advanced data manipulation & automation skills
Data visualization
Exposure to Big data environment & tools

Preferred:

Data Analytics , Automation experience
Platforms
Big Data Platforms: Cornerstone/Lumi
Visualization Platforms: VBA, Tableau
Advanced MS Office Suites (Word, Excel, Powerpoint, Access)
Amex Platform Knowledge: CS/ CODL

Preferred:

Dashboard Creation

Sales Platforms: SFDC

Behavioral

Enterprise Leadership Behaviors

Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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