American Express

Senior Manager - Risk Management

Posted On

March 10, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 13, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The Control Management (CM) team strives to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework. 

The objective of the GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GCS is looking for a Senior Manager – Risk Assessment Reporting who will lead a new team responsible for developing a reporting program for the GCS Control Management Risk ID and Assessment organization, producing and publishing risk metric, pipeline, and milestone reports to senior leadership business unit leadership and 1LOD, 2LOD, and 3LOD stakeholders. This individual will work closely with members of the New Product Governance and Risk & Control Self-Assessment teams to ensure accuracy and timeliness of key reporting on program metrics and lead development of reporting automation opportunities.

Senior Manager – Risk Assessment Reporting will:

Create a new program that delivers best in class analytical solutions to ensure the success of the GCS Control Management Risk Assessment program.

Identify opportunities for new automated & custom analytics solutions around all areas of GCS RCSA & NPG.

Manage work on ad hoc requests from Senior Management/strategic stakeholder/GCS leadership.

Engage in multiple initiatives, lead, or support ongoing Program Specialty projects and provide consultative expertise focused on win-win solutions.

Translate complex analytical outputs into easily digested insights with clear recommendations.

Conceptual thinking skills and ability to identify and implement technical solutions across multiple platforms to aggregate data and achieve process automation and improve group’s productivity.

Drive innovation – develop new and enhanced reporting models by utilizing best in class tools and capabilities.

lead a team of 1-2 analysts

Required Qualifications:

4+ Years experience in operational risk, data analytics, finance or operations management

Demonstrated ability to lead a team of 1-2 analysts

Data Insights: Ability to absorb team problem statements for use in developing reporting that generates insights and offers conclusions or recommendations for specific actions or program enhancements using data.

Forward Thinking: Enable smart technology solutions to manual data manipulation activities and enable availability of reporting with least manual intervention.

Consistency in Delivery: Able to thrive in a matrix organization that involves multiple sub-teams as well as be able to deliver reporting requirements to senior leaders on time.

Self-motivated and able to thrive in a white-space environment adapting to ad-hoc requests and shifts in direction. They should also work collaboratively with the business units in analyzing data to enable the business to mitigate the operational risks identified.

Preferred Qualifications:

Graduate or Post Graduate Degree in Statistics/ Mathematics/ Economics/ Engineering/ Management

Experience building integrations to aggregate data across multiple systems (e.g. Tableau, SQL, Python)

Advanced Experience with Microsoft Excel

Experience in financial services industry

Experience in at least one of the following:

Knowledge of risk management and key risk metrics.

Qualitative solutioning /Problem solving in complex & unstructured environment.

Ability to conduct comprehensive analysis and elevate key risk outcomes from the analysis.

Strong analytical skills, ability to interpret data and understand complex processes with the goal of providing meaningful insights to inform business strategy.

Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced complex environment.

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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