American Express

Analyst-Operational Excellence

Posted On

May 5, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 25, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Overview of Business

The mission of the Global Strategy, Operations, & Performance (GSOP) Team within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GSOP consists of a diverse set of teams that support the GMNS business.

The Policy Monitoring team is part of the GMNS Merchant Operations organization and is responsible for enforcing & monitoring adherence to American Express policies by Network partners and merchants as documented in the AEGNS Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies and other related policies. The Analyst will support operational policy compliance programs, enforcement activities and governance activities for GMNS. These programs and activities are critical to strengthening overall Network performance, increasing customer satisfaction, and protecting the American Express brand.

How will you make an impact in this role?

Managing operational activities in support of policy compliance programs (Exception Governance, Industry Mandates, Policy Risk Assessment, Payment Card Industry, etc.) and Includes Network Participant performance monitoring, program management, and non-compliance follow-up.

Understanding Network Participant and Merchant relationships and collaborate with Partner Managers, Client Managers, Regulatory Compliance, GMS, GCO, Policy Development teams and other stakeholders to drive Network & Merchant policy compliance.
Assess policy adequacy, identify potential gaps, and recommend control enhancements.
Review and interpret internal policies and regulatory requirements relevant to the financial industry.
Collaborate cross-functionally with risk, compliance, legal, and business teams to drive issue resolution.
Provide advisory input during policy or process changes to ensure compliance with audit and regulatory expectations.
Supporting GMNS Merchant Operations leadership in evolving policy compliance programs
Providing general support on compliance related governance activities like Exception governance, Partner non-compliance fee governance, and risk & partner payments management.
Acting as a subject matter expert on Policy Compliance deliverables.

Minimum Qualifications

Graduate / Post-graduate in Fraud/ Compliance/ Risk Management with 3 years of post-qualification experience.

Key Skills Required

Payment Industry knowledge (Global & Regional Policies & Mandates), Policy Compliance Operations, Brand Protection, Card Economics & Dispute Lifecycle, Transaction Lifecycle, AML, Audit Framework, Project Management experience preferred.
Prior experience in audit, policy compliance, or risk governance
Strong knowledge of Policy Compliance requirements and consequence management
Understanding the network and merchant business model including processes and terminology.
Excellent communication and stakeholder management skills — able to present complex issues clearly.
Strong analytical mindset and proficiency in Excel, PowerPoint, and data tools (e.g., Tableau, Power BI, etc. is a plus).
Detail-oriented, organized, and comfortable working on multiple deadlines simultaneously.
Willingness to be flexible with work hours to meet audit timelines and business demands.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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