American Express

Manager-Financial Systems

Posted On

May 13, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 8, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description

The Service Management (SM) team is part of Service Management & Assurance (SMA) function within Financial Reporting Quality Assurance (FRQA) organization in Controllership. SM is a techno-functional group responsible to deliver on automated Reporting and Accounting processes. This team provide operational support to ensure systems are working as designed, processes are running smoothly, required controls & auditability is maintained and any incidents arising from automated processing are managed.

Purpose of the Role

The purpose of role is to ensure that all technology operational processes for Reserve Bank of India (RBI), Basel and Liquidity Reporting are successfully executed to support the Report owners for filing reports with Regulators. This role will require leading 3 to 5 colleagues.

Responsibilities:

Maintain and update all frameworks within the Service Management team.
Monitor all operations and ensure effective incident management including communication.
Ensure that all the system processes are monitored/ executed by SM are as per the Runbook
Manage Key stakeholders across multiple application processes, multiple distribution lists.
Ensure controls are embedded in day-to-day functions.
Identification, documentation, and implementation of PRSA operational controls including periodic testing to ensure controls are effective
Work with Product Owner/s for prioritization of requirements and in ensuring seamless and effective delivery
Responsible for core process framework – production hand-off, controls and compliance, supporting internal & external audit / exam support
Lead Regulatory Reporting Modernization projects from SM perspective
Partnering with AET, Product owners, Change Management & Report owners to communicate/clarify /define requirements, complete requisite documentation, lead the user testing and query resolution
Adhering to project standards and governance models and applying consistent project delivery methodologies and standards.
Maintain robust documentation in the form of SOP, knowledge articles, runbook etc. and always keep it current.

This will be a People leader role & report directly to the Director – Service Management & Assurance, FRQA.

Critical Factors to Success

Strong understanding of Regulatory Reporting process
Ability to effectively work with multiple stakeholders
Strong planning and execution skills
Techno-functional skills and mindset

Experience

Experience on Finance Accounting/Reporting systems or processes
Experience managing operational processes to meet SLA, and drive continuous improvements
Experience working closely with Technologies to develop/deploy/support systems to re-engineer processes and/or solve complex business problems

Qualification

Bachelors/Master’s in accounting, Business or Computer Science

Functional Skills

Finance Accounting and/or External Reporting Skills
Process Review, Process Mapping and/or simplification, standardization
Understanding of Operational controls framework
PL/SQL, BI systems (OAS) preferred
Oracle Financials (eBiz suite, GL, FAH, HFM)
Knowledge of AXP systems (OFSA/ ODS/ R2CE/RRDD etc.) preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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