American Express

Director - GCS Intelligent Automation

Posted On

May 13, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 8, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation.

The Transformation and Automation (TAG) team within the SPT organization, is a transformation engine serving GCS using expertise in Intelligent Automation, Process Engineering & Project Management to deliver critical business solutions that drive direct financial impact, enhanced productivity, and increased safeguards for the business.

The Intelligent Automation (IA) team is an exciting and fast-paced, entrepreneurial team delivering value creation and innovation for GCS. Through partnership with the Enterprise Automation Team, IA seeks to unlock new automation opportunities, ensure best-in-class process management, and improve growth and retention by supporting product, marketing, and operations strategies.

Do you like to live between the lines of business and technology, integrating the best of both worlds to understand how we work and identify improvements to drive new business value? Do you like the empowerment of defining priorities and delivering innovative solutions for the business?

We are looking for a dynamic leader to drive the execution of the automation of our processes, resulting in exceptional customer and colleague experiences. The role requires effective collaboration with Business and Technology partners within Global Commercial Services and other American Express teams. Additionally, the effective candidate will be able to lead through ambiguity and inspire followership within a matrixed organization.

Develop solutions for improvement of Commercial processes using automation. Will require detailed planning and focused execution to produce results that meet our prioritized objectives
Socialize and gain consensus from business partners including resource prioritization
Advocate for and sponsor change, incorporating and sharing external and internal standards.

Key Responsibilities

- Lead solution design, technology assessment, build and delivery of automation solutions aligned to the strategy using process excellence, Robotic Process Automation, BPM and AI solutions.
- Provide design and architecture leadership to project teams to deliver scalable solutions leveraging best in class Automation and integration capabilities.
- Lead innovation by conceiving foundational capabilities that will deliver cost savings and speed to market reduction.
- Engage with technology partners in understanding business roadmaps, identifying technology projects and building program blueprints.
- Manage project risk, reporting, governance and issues in a proactive manner.
- Manage project financials and ensure projects are delivered as per scope, budget, schedule, quality and benefits.
- Directly lead, motivate and coach Intelligent Automation project teams in order to meet the needs and requirements of the client. Provide expert subject matter knowledge for the successful deployment of the Intelligent Automation methodology as part of project delivery e. g. RPA, lean thinking, continuous improvement etc.
- Demonstrate knowledge on scaled agile methodology to ensure alignment to standards for project delivery.
- People Leader: Be able to build, lead and develop the team to work on the broader IA mandate

Minimum Qualifications

- Strategic, big-picture thinker with demonstrated interest in Intelligent automation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems
- Product Management Experience including developing strategies, with knowledge of intelligent automation capabilities available in the industry
- Led key automation initiatives that required complex solution design, enterprise scale and change management.
- Demonstrable experience in business and technical capabilities such as: Automation (RPA, iOCR, Machine Learning, and Artificial Intelligence), Operational Excellence approaches and methods (Lean agile delivery, DevOps, Lean thinking, Process excellence, System & Management Thinking).
- Good knowledge of automation spanning across structured and unstructured data by leveraging machine learning concepts.
- Ability to communicate effectively across organizational levels and with various audiences - Strong ability to influence and lead diverse groups to achieve desired results
- Strong presence and leadership skills having ability to work independently set and manage plans, achieve results and build relationships
- Demonstrated ability to build and manage high performance teams to drive action and sustain momentum to achieve results
- Bachelor's degree in Computer Science, Engineering, Business, or a related field. Master’s degree preferred.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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