Capgemini
Powerxlex Ops Manager || 9 to 12 Years || Gurgaon
Job Description
Job Description -
Proven credentials in International Technical Support environment with reputed organization
Core Responsibilities:
- Managing Team of Technical Support Engineers
- Direct, administer and control day to day operations
- Ensure compliance with established company and regulatory guidelines and procedures in order to provide high quality service and extraordinary customer experience
- Understand Business Objectives and Set Clear Team Goals
- Promote process improvement and strategic/tactical planning
- Conduct One on Ones, Team Building activities and Performance Reviews
Requirements:
- Proven Work Experience as a Team Leader/Front Line Manager for a Technical Team
- In-Depth Knowledge of Performance Metrics/NPS/CSAT
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