Virtusa

Servicenow Developer

Job Description

Servicenow Developer

Job Description
Position DutiesResponsibilities
Hands on experience with client scripts and business rules.
Implementation, administration, and support of the ServiceNow platform
UI Actions UI policy Access Control Lists, etc. Overview of integration LDAP integration and Workday integration
Configure Workflow, Application UI and Customize ServiceNow applications
Perform minor and major enhancements requests to a clients ServiceNow instance including changes to the user interface, system properties, foundation content, Java Script and modifications to existing workflows.
Facilitate roll out of new applications and modules in ServiceNow ITSM DevOps, Change Management, Incident Management, Problem Management, Request Management, etc.
Identify system deficiencies, recommend solutions as a trusted advisor to clients.
Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, testing and production environments
Use of Record producers to create case tickets
Strong handon Service Now admin/maintenance activities
Build and manage knowledge articles for various audience criteria in the system
Design reports and dashboard on ServiceNow usage, SLAs and other key process metrics to drive efficiencies.
ITSM, DevOps, Change Management, Incident Management, Problem Management, Request Management, Digital Portfolio Management, DevOps Change Velocity

Required Technical and Professional Expertise:
ServiceNow Certified System Administrator
Bachelors degree in Computer Science, IT, Engineering, or related technical discipline.
2+ of experience with ServiceNow in an enterprise environment
Experience with the ServiceNow HR Service Delivery application
Knowledge of HR function, processes, and best practices
Knowledge of Case Management, Knowledge Management best practices and design

Mandatory
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
Experience working with ServiceNow
Understanding of the project delivery lifecycle and processes
Practical experience in creation or modification of the relevant ITSM toolset components
Strong interpersonal skills with the ability to work well with all levels of staff
Consultative and analytical approach
Real world exposure to cloud technologies and S-a-a-s
Experience implementing ServiceNow Service Catalog and CMS (Content Management System)
Design a company-wide service catalog that offers a collection of services
Present a customized UI for a knowledge base
Create customized login pages or search pages, as well as personalized views of lists, tables, charts, or graphs.
Integrating ServiceNow with other company applications.
Build a tailored self-service portal for end users that follows a corporate style guide.
Working knowledge of Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP/S, etc.)
Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integration
Experience with scripting languages (JavaScript)


Jobs at Gurgaon

Virtusa

Azure Data Engineer

Full Time

Gurgaon, Haryana

View Details

Last Date: Dec. 31, 2024

Virtusa

Python API Developer

Full Time

Gurgaon, Haryana

View Details

Last Date: Dec. 20, 2024

American Express

Operations Support

Freshers/Experienced

Gurgaon, Haryana

View Details

Last Date: Sept. 29, 2024

American Express

Engineer II

Freshers/Experienced

Gurgaon, Haryana

View Details

Last Date: Sept. 29, 2024

Virtusa

React Architect

Full Time

Gurgaon, Haryana

View Details

Last Date: Dec. 31, 2024

American Express

Engineer II

Freshers/Experienced

Gurgaon, Haryana

View Details

Last Date: Sept. 29, 2024

American Express

Manager-Control Management

Freshers/Experienced

Gurgaon, Haryana

View Details

Last Date: Oct. 6, 2024

Airtel

Sr Software Engineer - Android

Professional

Gurgaon, Haryana

View Details

Last Date: Dec. 31, 4712

Capgemini

Data Tester | 6 to 12 years | Gurga…

Experienced Professionals

Gurgaon, Haryana

View Details

Last Date: Oct. 2, 2024

Infosys

Piping Engineer

9 - 11 Years Exp.

Gurgaon, Haryana

View Details

Last Date: Sept. 30, 2024

Infosys

Piping Engineer

5 - 8 Years Exp.

Gurgaon, Haryana

View Details

Last Date: Sept. 27, 2024

American Express

Director-Control Management

Freshers/Experienced

Gurgaon, Haryana

View Details

Last Date: Oct. 6, 2024




More Jobs at Virtusa

Virtusa

Actimize Sr Developer

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2024

Virtusa

.NET FSD

Full Time

Hyderabad, Telangana

View Details

Last Date: Sept. 30, 2024

Virtusa

Senior Consultant

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2024

Virtusa

.NET Fullstack

Full Time

Gurgaon, Haryana

View Details

Last Date: Dec. 31, 2024

Virtusa

Senior Java Fullstack Developer

Full Time

Mumbai, Maharashtra

View Details

Last Date: Dec. 31, 2024

Virtusa

Next & React Developer

Full Time

Hyderabad, Telangana

View Details

Last Date: March 31, 2025

Virtusa

Oracle Senior Consultant

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2024

Virtusa

Pega CSSA Developer

Full Time

Bangalore, Karnataka

View Details

Last Date: Dec. 31, 2024

Virtusa

Actimize Architect

Full Time

Hyderabad, Telangana

View Details

Last Date: Oct. 31, 2024

Virtusa

Salesforce Developer

Full Time

Hyderabad, Telangana

View Details

Last Date: May 14, 2025

Virtusa

ETL Developer

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2024

Virtusa

Sharepoint Developer

Full Time

Hyderabad, Telangana

View Details

Last Date: Sept. 27, 2024




Actively Recruiting Companies at Gurgaon, Haryana