Virtusa

Desktop Support Engineer

Posted On

Dec. 3, 2024

Location

Gurgaon, Haryana

Experience Level

Full Time

Job Type

Experienced

Apply By

Dec. 31, 2024

Job Description

P3-C3-TSTS

Position Overview:

The infrastructure support & Operation will be part of the global IT support team. The position will be responsible for hands on support & coordinating with IT support staff spanning multiple functions. Managing day to day operations which have local as well as global impact along by setting priorities, managing change and resolving issues.

 

Position Duties/Responsibilities:

Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade.

Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, OneDrive, Video conferencing endpoints.

Responsible for device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow.

Responsible for servicing incident and request tasks for deployed infrastructure services to end-users, including resolving complex problems.

Troubleshoots user access and authentication issues associated with Active Directory (AD) as well as Azure AD (AAD) and multi-factor authentication tools.

Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutions.

Develops IT support guides, training material and shares knowledge, ensuring IT team knows how to configure and support any deployed solutions.

Responsible for deployment of network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network.

Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions).

Responsible for end-user hardware asset and configuration life cycle management through tools like ServiceNow.

Performs moves, adds, and changes.

Coordinates and leads special projects and tasks with cross-functional teams on as needed basis.

Provides proactive support to senior executives (direct as well as remote).

 

Basic Required Qualifications:

Minimum

Bachelors degree or a minimum 3 - 7 years of relevant work experience in lieu of a degree

 

Position Knowledge (Technical)

IT Infrastructure Support & Management -providing solutions, troubleshooting complex issues.

Experience with ServiceNow platform

Fully proficient in managing hardware Assets.

Vendor Management

Manage interbuilding asset moves.

 

Technical Knowledge

End User computing (Advanced)

Windows 10/11

MAC Computers

Virtual Desktop

Mobile Devices

Azure Active directory

Microsoft Inune

Modern Collaborative Technologies & Cloud Computing Tools (Advanced)

Teams Enterprise Voice and Video

Teams, SharePoint, OneDrive

Networking skills

Hands on experience with network gears (Switch, router, Access Points)

Troubleshooting and maintenance of Local Area Network and Wireless Network.

Setup and troubleshooting network printers.

Knowledge of Follow-me printing solution is preferred.

 

Advanced knowledge of IS&T Infrastructure and IS&T security practices.

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