American Express

Lead Analyst

Posted On

June 24, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 14, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description:

To create & onboard vendors, enhance control mechanism, manage projects which has broader impact on the process.

Responsibilities:
Over and above the standard Vendor Creation Team's deliverables, the incumbent will be responsible for:
- Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution.
- Apply process knowledge and expertise gained over the years in identification of gaps in the process thereby strengthening controls.
- Review end to end process flows and identify activities which are redundant.
- Represent Vendor creation team in project implementations and work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines.
- Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience.
- Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand. Writes well, using proper grammar and professional language.
- Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process.
- Anticipates changing customer and process needs and seeks to create value for the customer and the process.
- Is professional and focused on solutions when a customer is angry, independently resolves conflicts before they escalate.
- Manages own and/or others' time effectively so that all commitments and deadlines are met; and should be highly productive, even with minimal supervision and encouragement.
- The incumbent will be required to participate in standardization and continuous improvement initiatives as well as other business partner initiatives.
- The incumbent should be able to maintain high accuracy, productivity standards and should have high willingness to learn.
- Proactively addresses problems that arise during regular work activities; solves problems or ensures they are solved by appropriate others.
- Flexibility to work with different countries (time-zones), groups, and business environment
- Values the team’s objectives and puts the good of the team ahead of own preferences and objectives.
- Incumbent must uphold Blue Box Values.
- Views change positively; focuses on the benefits of changes to help others adapt
- Incumbent should be willing to take up additional responsibilities apart from the BAU activities whenever required.
- Incumbent should demonstrate customer/colleagues first mindset and should be ready to go extra mile to provide the best-in-class customer/colleague experience.
- Takes responsibility for own development and career; sets and meets challenging goals
- Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing vendor creation process and appropriately identify and take steps to mitigate risks.

Past Experience:
- Knowledge of Accounts Payable, Procure to Pay is preferred.

Academic Background:
- Graduate or Postgraduate in any field.

Technical Skills/Capabilities:
- Knowledge of MS Office tools e.g. Word, PowerPoint, Excel.

Knowledge of Platforms:
- Oracle, SAP Ariba, Bridger Insight XG

Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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