American Express

Director Quality Assurance

Posted On

Aug. 21, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 22, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description

The Strategy, Transformation and Capabilities team within GSG drives the delivery of software solutions that enable our colleagues to provide superior services to our customers. This role is within our Capabilities Organization supporting Testing & Remediation Assurance Management (TRAM). The team not only understand the criticality of enhancing end-user experience and how technology works, but how that technology intersects with our colleagues who count on it every day.

In this role, the successful candidate will lead the user acceptance testing across several portfolios (including VR, Disputes/Fraud amongst others) supporting GSG & Enterprise initiatives, oversight to a global team of colleagues/contractors along with leading the Remediation Assurance function. Also, provide oversight to our test automation strategy and ensure initiatives are well planned and monitored throughout their life cycles whereby the end-user experience has minimal defects.

Core Responsibilities

· Lead and develop a diverse, high-performing global team of managers, user acceptance testing team members and analysts to reach their goals and career aspirations

· Incorporate enterprise priorities into the test strategy, focus on high quality production delivery. Deliver towards TRAM priorities in ensuring high quality testing of software solutions

· Collaborate with a diverse set of stakeholders and help advance Capabilities roadmap while delivering against our objectives of improving customer experience, operational efficiency and test automation

· Engage with business operations and product/strategy teams to test and implement product features and enhancements to support the short and long-term needs of the business stakeholders

· Ensure regulatory and end user requirements are met with high quality testing

· Provide forward thinking, intuitive and innovative user acceptance testing solutions that challenge the status quo to ensure an exceptional user experience

· Foster a culture of innovation, grounded in data driven opportunity identification

Qualifications

· Proven success as a people leader, extensive experience in testing and/or product management, prior experience in leading a large team. Ability to coach, develop and provide feedback to the team

· Prior knowledge & experience with user acceptance testing is preferable

· Demonstrated strategic thinking, ability to drive innovation and change through new capabilities and ability to motivate team members and partners

· Proven relationship management, collaboration skills and an ability to influence all levels within the organization

· A balance of technical and business operations knowledge with proven ability to drive solutions

· Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment

· In-depth knowledge of American Express systems, products and operations

· Independent and self-motivated, capable of executing under uncertainty with multiple priorities, in a fast-paced environment

· Strong project management and presentation skills with the ability to work in a dynamic, time-critical environment.

· Passionate about new technology and finding ways to apply it to enhance the user experience

· Experience working with engineering teams, architects, and designers to deliver new Capabilities in an agile delivery environment.

· Bachelor's degree or equivalent combination of education and minimum 10 years of experience is preferable

*Second Shift

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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