American Express

Lead Analyst

Posted On

Aug. 26, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 22, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations.

Global Servicing Network, which provides exceptional care to our external customers, and
Global Business Services, which provides many of the vital internal services that make American Express run efficiently.

SABE

Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that US Consumer businesses have timely and accurate reporting, insights and forward-looking actions to help drive business performance.

Responsibilities:

The position will have responsibility for development & ongoing delivery of Reporting & Insights Suite for Membership Rewards & Benefits to support US Consumer BD and Partnership team. The successful candidate will be required to:

Deliver performance reporting to support the US Consumer stakeholders to evaluate and drive business performance for the Membership Rewards & Benefits Reporting.
Ensure SLA adherence and drive quality control.
Participate in strategic initiatives to support leadership/business teams enabling SABE/business priorities.
Identify and implement improvement opportunities in processes to strengthen the reporting ecosystem.
Participate in streamlining the process via optimization and automated process to increase efficiency and accuracy.
Leverage best practices internally to deliver best of breed reporting and insights.
Be part of the project team to build new reporting capabilities.
Create Standard Operating Procedures and other documentations.
Perform annual updates of business rules and manage key updates to reporting packages based on new requirements

Minimum Qualification:

2-4 years relevant experience with excellent knowledge Reporting and Visualization tools
Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
Ability to interpret insights to derive strong requirements and prioritization based on data.
Exceptional verbal, written, and interpersonal communication skills
Engage with key stakeholders to drive initiatives to enhance customer experience.
Automate and standardize reporting processes

Preferred Qualifications

Master’s degree in Economics/ Statistics / Operations research /Graduate/ Post Graduate Degree in Engineering/Management
Experience in Python, SQL, Tableau and Excel

Leadership Outcomes:

Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world’s best customer experiences every day

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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