American Express

Support II - Finance

Posted On

Sept. 5, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 22, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The incumbent will handle queries received via calls, chat and emails from colleagues and Vendors for JAPA/EMEA/LAC and US region.

The incumbent will primarily be responsible for the below mentioned activities:

Liaise with different teams within P2P Ops and provide support on their queries related to

Purchase Requisitions
Purchase Order
Vendor onboarding
CAFAE
Invoices
Colleague Reimbursements

Maintain close contact with power users / business partners, Technology, and other interface groups to resolve the query on priority
Adherence to schedule (attendance, start/finish time, breaks)
Understand, determine, and anticipate needs of colleagues and Vendors and present solutions as appropriate.
Escalate unresolved issues to team leader immediately so that there is no impact on
Actively uphold the blue box values by not engaging in behaviors that do not support our corporate objectives to improve all areas of the service profit chain.
Maintain a positive and effective work environment.
Take ownership of the Email/Chat/Call issue and resolve to colleague expectations within the agreed SLA timelines with a strong hold on the sentiment
Actively uphold the blue box values.
Ensure compliance with American Express policies and procedures

Qualification:

Candidate must be a graduate / post-graduate with minimum 2 years of post-qualification experience, preferably in procurement function.
Excellent written and verbal communication, listening and probing skills.
Good command over English language
Strong knowledge of PC based software including MSOffice and Outlook.
Working knowledge of Procurement tools like Ariba, Oracle, Concur, etc. and Service Now would be an added advantage.
Experience of handling in bound calls and chat in an international process
Flexibility to work with different countries (time-zones), groups, and business environment
Knowledge of metrics such as CSAT, NPS and AHT
Ability to work within a busy and demanding team environment.
Strong interpersonal and networking skills.
Commitment to the highest level of customer service.
Demonstrated ability towards troubleshooting and query resolution.
Must be detail oriented with good problem-solving skills.
The incumbent would always be required to consistently understand and exceed customer’s requirements whilst ensuring effective team- work
The incumbent should be able to maintain high accuracy, productivity standards and should have high willingness to learn.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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