American Express

Senior Manager Risk Management

Posted On

Aug. 23, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 29, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure.

Senior Service Delivery Leader – GSG and TLS Incentive Servicing Team

Position provides an outstanding opportunity for an individual looking to build their knowledge in Global Services Group. Specifically, the position will be responsible for GSG & TLS Incentives Servicing for incentive eligible colleagues. This exciting role will be part of the team owning the P4P Incentive servicing process for Global Services Group & TLS at American Express. This position requires extensive interaction with Business, HR, Performance teams and Technology. The person needs to have a sound eye for business, analytical skills and social skills. Person should be able to lead and support the various initiatives which would involve working with multiple business partners. Person should be highly detail-oriented and adept at problem solving. They must possess excellent collaboration skills. The core responsibilities of the individual will include, but not be limited to the following

Purpose of the Role:

Responsibilities -

Lead day to day operations and pipeline of tasks for team and prepare and report critical team metrics like standardization, capacity, timeliness, accuracy etc
Assist team in system requirements, design, and development efforts
Facilitate business requirements gathering and application testing initiatives by driving alignment with key business partners
Lead team in performing annual updates of incentive compensation and tracking business rules.
Drive partner updates like governance calls and regular updates.
Good analytical and problem-solving attitude, ability to drive process efficiency through automation
Leverage standard processes internally and bring outside-in perspective to deliver best of breed Incentive reporting and insights

Critical Factors to Success –

Experience:

9 - 11 years of experience in Servicing/Sales Incentive operations and customer management, preferably in Incentive calculations/tools, good business knowledge around the compensation process and business rules (ramifications of exceptions). Ability to align data needs to business strategies.

Minimum Qualifications

Bachelor’s degree in a relevant/quantitative field or Postgraduate in management (MBA)
Should have proven people leading qualities in previous roles and must have good understanding of sales/servicing incentive compensation, reporting and insights.
Product development
Team management and people leadership experience
Worked on developing/maintaining complex codes and understanding of coding concepts
Prior experience of product testing and UAT

Preferred Qualifications

Knowledge of Platforms: iPlus, Business Intelligence tools,Tableau and Alteryx will be an added advantage.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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