American Express

Senior Assoc-Digital Product Mgmt

Posted On

Sept. 5, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 22, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Servicing Innovation: Where innovation is our business.

Our team’s mission is to shape and execute the Servicing Innovation strategy of the Global Services Group (GSG & TLS) at American Express, accelerating the progress of both existing and future uses of exciting new technologies to transform both the colleague and cardmember experience.

The Servicing Innovation team focuses on

· Developing and executing upon the Servicing Innovation strategy & priorities for GSG & TLS through rapid testing and learning, serving as a first mover for the broader enterprise.

· Accelerating and scaling innovative pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams.

· Rapidly operationalizing initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate.

· Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of technology in accordance with AXP and regulatory policies.

How will you make an impact in this role?

Role Description:

This role will lead the development of critical MIS reporting and Analytics for key servicing innovation Gen AI pilots in accordance with AXP and regulatory policies. The role requires extensive collaboration with very Senior Leaders and partners across GSG and American Express more broadly. Additionally, the candidate should be able to work through ambiguity and lead within a matrixed and extremely fast-moving organization.

Responsibilities:

Create an analytical ecosystem through development of MIS capabilities and analytical inputs for Servicing Innovation Gen AI pilots.
Providing Decision Support through advanced analytics & metrics tracking (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation) .
Enabling self-service capabilities through creation of smart and agile MIS tools and processes.
Extensive collaboration across global teams within GSG and experience with synthesizing information for Executive audiences is essential.
Driving deeper focus on analytical solutions to business issues or challenges and demonstrating strategic thought leadership is essential.

Past Experience:

Preferably a minimum 4 years’ experience with at least 2 years in Quantitative Business Analysis/Data Science with experience in handling large enterprise data sets.
Familiarity with Cornerstone, LUMI and other Amex data platforms is essential.
Familiarity with data governance, especially MRMG guidelines will be an added advantage

Academic Background:

Bachelor's Degree in a quantitative field essential.
Post-graduate degree in a quantitative field will be an added advantage

Functional Skills/Capabilities:

Must possess strong quantitative and analytical skills and be a conceptual and innovative thinker.
Project management skills and ability to identify and translate business information needs into insights and information cubes for ease of consumption in reporting and analytics
Proven thought leadership, strong communication, relationship management skills .
Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities.
Data presentation & visualization skills.
Put enterprise thinking first, connect the team’s goals to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders .

Technical Skills/Capabilities:

Excellent programming skills on Hive/SQL/Teradata/ Python/R/Statistical & Traditional Machine Learning models is essential with good understanding of Big Data ecosystems and Amex closed loop data/GSG data.
Familiarity with NLP, Neural Networks, AI will be an added advantage.
Advanced knowledge of Tableau, Microsoft Excel, PowerPoint .

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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