American Express

TM Credit & Collect-T2-II

Posted On

Sept. 19, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Oct. 13, 2024

Job Description

Description - External

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future over dues with accounts that have a high exposure.

Your role requires you to take ownership of the call and help the customer with hardship plan
Deliver extraordinary service by responding to questions concerning the CM situation
Assess inquiry & profile of the CM and consult to share relevant plan and offers
Understand the criticality & sensitivity of given responsibility as servicing involves high level understanding of Compliance and Market regulation
Contribute to a positive team environment by acknowledging others’ contributions and celebrating their success
Should be able to provide alternatives and work on exceptions with approvals
Build rapport quickly with customers/clients and put them at ease
Deliver on Employees, Customer & Shareholder Metrics as Per Goals
Proven high initiative and energy level with good influencing, decision-making and collaboration skill.
Strong communication skills with the demonstrated ability to handle highly complex and manual queries
Applicants must have minimum 3 years prior experience with ANZ market
Passionate about the Brand and Customer Service
Candidate with Credit Card Servicing knowledge is preferred
Strong understanding of American Express Policies & Procedures

Minimum Qualifications

Graduate

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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