American Express

Senior Manager-Ops Risk Management

Posted On

Nov. 21, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 24, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The objective of the Operational Risk Management (ORM) Issues & Events team is to efficiently manage and remediate operational risk events (OREs) and issues across the BU, and ensure timely resolution of events that may impact BAU operations.

Operational Risk Management is looking for a Senior Manager of Issues & Events to lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Manager, Operational Risk Management (ORM) Issues & Events Reporting team will :

Own all reporting related to Issues and Events for the different risk management committees and senior management.
Educate stakeholders in the BU on issues and event management and provide feedback on their reports and remediation plans.
Provide guidance to the BU on how to identify, root cause, and log issues, to facilitate a proactive risk management culture.
Generate insights from Reporting thereby highlighting areas that need to be improved for multiple Business Units and at Enterprise level.
Manage and maintain the technology/ processes used to record, manage, and report issues, to ensure they are fit for purpose and efficient.
Prioritize risks to ensure that root cause analysis and remediation efforts focus on the most impactful issues.
Develop and maintain a robust process for reporting to internal stakeholders and regulatory bodies, as needed.
Lead cross-functional Committees of Practice (CoPs) to ensure consistency of process and techniques for issues and events

Minimum Qualifications:

Total 6+ years of experience with 3+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
2+ years’ experience as team leader/ manager with Strong project management, communication, and interpersonal skills
Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Previous experience in working with advance visual analytics (Tableau, Power BI) and automation of reports using Python/ R/ Excel.

Preferred Qualifications:

Experience in financial services industry
Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.
Experience in at least one of the following:

o Maintaining the scope of issues and events within an enterprise framework

o Assisting/ providing guidance to the BU on how to identify, root cause, and log operational issues

o Supporting senior team members in prioritizing risks to ensure that root cause analysis and remediation efforts focus on the most impactful issues

o Compiling educational materials for stakeholders in the BU on issues and event management

ORCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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