American Express

Travel Counselor

Posted On

Dec. 31, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 2, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description -

· The candidate is required to work on GDS, issue/reissue PNRs, issue refunds, air tickets, drive hotel & car invoices etc. Should have sound knowledge of GDS – sabre, should be able read/articulate fare rules and ticket the booking

· Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing/reissuing/refunding tickets

· Candidate will be required to action PNRs and ensure SLA adherence

· Should have excellent understanding of travel business to ensure smooth day to day operations

· Candidate should be result oriented and should be able to resolve queries from market

· Should be a self-starter & quick learner with ability to multi-task

· The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of

· Should be able to maintain excellent quality along with high productivity

Qualification –

· Graduate With ~2 Years of experience in travel industry

· Degree/Diploma in Travel - Air Fares & Ticketing

Responsibilities -

· Should be able to maintain excellent quality along with high productivity

· The candidate would always be required understand and consistently exceed customer’s expectations whilst ensuring effective teamwork

· Should have an eye for detail with high focus on quality and controls

· Flexible to work 365 days, 24/7 environment knowledge of ms-office, specially excel, multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

· Competitive base salaries

· Bonus incentives

· Support for financial-well-being and retirement

· Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

· Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

· Generous paid parental leave policies (depending on your location)

· Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

· Free and confidential counseling support through our Healthy Minds program

· Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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