American Express

Director - ORM - Issues & Events - Reporting

Posted On

Jan. 9, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 2, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The objective of the Operational Risk Management (ORM) Issues & Events team is to efficiently manage and remediate operational risk events (OREs) and issues across the BU, and ensure timely resolution of events that may impact BAU operations.

Operational Risk Management is looking for a Director of Issues & Events, Reporting and Analytics team to lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Director, Operational Risk Management (ORM) Issues & Events, Reporting and Analytics team will:

· Define and maintain the scope of issues and events within an enterprise framework, to ensure consistency and thoroughness in approach.

· Own all reporting related to Issues and Events for the different risk management committees and senior management

· Analyze issues and events to identify thematic trends and highlight to leadership

· Generate insights from Reporting thereby highlighting areas that need to be improved for multiple Business Units

· Manage and maintain the technology/ processes used to record, manage, and report issues, to ensure they are fit for purpose and efficient.

· Provide guidance to the BU on how to identify, root cause, and log issues, to facilitate a proactive risk management culture.

· Prioritize risks to ensure that root cause analysis and remediation efforts focus on the most impactful issues.

· Educate stakeholders in the BU on issues and event management and provide feedback on their reports and remediation plans

· Develop and maintain a robust process for reporting to internal stakeholders and regulatory bodies, as needed

· Lead cross-functional Committees of Practice (CoPs) to ensure consistency of process and techniques for issues and OREs

· Manage regulatory relationship and exams related to Issues and Events

Qualifications:

· Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

· 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities

· Experience in at least one of the following: Defining and maintaining the scope of issues and events within an enterprise framework; Managing and maintaining the technology and processes to record, manage and report issues; Providing guidance to business unit on how to identify, root cause and log operational risk issues; Prioritizing operational risks to ensure root cause analysis and remediation efforts focus on the most impactful issues; Educating stakeholders in the business on operational risk issues and event management and providing feedback on their reports and remediation plans

· Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

· Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

· Excellent qualitative analytical skills

· Project management skills

· Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

· Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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