American Express

Associate -Digital Product Management

Posted On

Feb. 17, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 27, 2025

Job Description

Description - External

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

SABE P&C supports 20+ diverse platforms and 25k+ users (Sales, Marketing, Analytical) across the Enterprise. It plays a pivotal role to drive critical aspects of platform & product lifecycle, with a strong focus on enhancing customer experience & adoption. SABE P&C vision is to Enhance user experience & agility for Enterprise Platforms at optimized cost. SABE P&C iPlus team is the Product Owner of the Enterprise Incentive Management Product/Tool: Varicent ICM. Team’s vision is to automate controls across end-to-end Incentive Management & continue to enable timely & accurate incentive payouts for Sales and Servicing colleagues across the Enterprise (GSG, TLS, GCS, ICS, GMNS), with strong focus on strengthening controls, driving efficiencies, and improving user experience. This role is to drive the modernization for Incentive Payout system.

Key Responsibilities:

Analyze key business requirements and identify KPIs, business drivers etc.
Coordinate effectively with architects, technical team, and business team to convert business requirements into technical stories as well as deliver on iPlus features.
Develop end to end business understanding as well as System architecture to better support Business needs.
Design and implement Varicent workflows, rules, and calculations to meet business needs and ensuring high quality and adherence to timelines.
Drive complete User Acceptance Testing starting from scenario identification to complete execution.
Identify and deliver on future looking features to drive better customer experience.
Your duties will involve the troubleshooting of data issues, creating reports, working with the team at aspect of the incentives process.
To ensure all payouts go out on time and error-free

Skills/Capabilities

Functional:

3-5 Years of Experience in resolving and optimizing complex business problems using Varicent ICM
Must have detailed business knowledge around the incentives process and business rules (ramifications of exceptions)
Understanding of sales performance management domain
Expertise in design / development / Testing (SIT/UAT/QAT) i.e. all stages of SDLC
Knowledge of User experience principles
Experience of End-to-End Software Product Solution implementation
Experience of User story drafting (Agile perspective)

Technical

Varicent ICM Platform ( MUST HAVE)
HTML, CSS & Java Script
RDBMS / Big Data / Hadoop
Rally & JIRA
SQL

Preferred:

Exposure to other Incentive platforms like Callidus, Anaplan etc.
Experience in Data analytics and Automation

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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