American Express

Senior Business Systems Analyst

Posted On

Feb. 20, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 16, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Managing, mastering & leveraging information across various data sources, cross-tabulating to integrate, synthesize and enrich information to provide meaningful, timely and accurate MIS to various business partners and meet specific requirements.
Systematically identifying out of pattern activities in a timely manner and address information gaps by providing insightful analytics.
Providing analytical & decision support across GSG through data mining & advanced analytics (from sourcing to staging data and building analytics to implementation).
Enabling business user self-service through creation of MIS capabilities.
Working independently by assuming responsibility for the development, validation and implementation of projects.
Participating on global teams evaluating processes and making suggestions for process and system improvements.
Interacting with all levels of the organization across multiple time zones.

Minimum Qualifications:

Minimum 4 years’ experience with at least 2 years in Quantitative Business Analysis with experience in handling large data sets.
Experience and a strong understanding of call center operations and performance metrics is a must.
Strong business acumen and problem-solving skills; conceptual and creative thinker.
Strong programming skills on SQL/Teradata is essential, with good understanding of Big Data ecosystems.
Hands-on experience on programming languages Hive and Python required.
Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.
Excellent written and oral communication skills.
Flexibility and adaptability to work within tight deadlines and changing priorities.

Preferred Qualifications:

GSG knowledge and expertise will be an added advantage.
Post-graduate degree in quantitative field will be an added advantage.
Demonstrable experience on business intelligence and visualization tools.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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