American Express

Manager - Data Analytics

Posted On

March 5, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 6, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Overview:

International Card Services (ICS) is the leading provider of Credit Cards, Business Financing, T&E Solutions, Supplier Payments, and Cross-Border Payments that help consumer, small, mid-size, and large corporations around the world manage nearly every facet of their business spending. International Card Services Centre of Excellence (ICS COE) within ICS has the mission to unlock growth and enable ICS to be the fastest growing segment within American Express.

Analytics & Strategic Insights Marketing Analytics team sits within ICS COE and is the analytical engine that enables business growth across international markets. This is an outstanding opportunity in a high visibility role that will work very closely with marketing and sales teams within ICS COE and across international markets to provide meaningful analytics and actionable insights to help drive prospect acquisition frameworks to deliver acquisition growth and efficiency.

Job Responsibilities:

Expand shop offer personalization and anti-gaming strategy for international. Lead the key workstreams outlined below
Work with stakeholders within COE and EDDS to enable offer personalization for lead 8 markets across both consumer & SBS
Lead the decision science roadmap and work with the CFR decision science team to enable & enhance ML models for offer personalization
Work with the marketing teams in markets to design offer personalization campaigns. Enable these strategies post alignment with market
Work with finance team to include offer personalization as a separate category in acquisition marketing plan which will help drive its adoption and scale for ICS
Drive execution of the analytics roadmap – resolve issues, identify opportunities, and define success metrics and make things happen. Drive automation and ongoing refinement of analytical frameworks
Lead the team through ambiguity and create structure and strategies in white space. Provide thought leadership in guiding the team as well as day to day problem solving. Prioritize efforts to help the team focus on the most impactful opportunities

Qualifications:

MBA or a bachelor's/master’s degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science or Economics)
At least 3 years of relevant work experience in analytics supporting either risk, marketing, or digital product function
Strong technical and analytical skills with ability to apply quantitative methods and business skills to drive business results
Demonstrated ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors
Strong programming skills are preferred. Experience with Big Data programming is a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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