American Express

Analyst - Control Management

Posted On

March 7, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 6, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Support alignment of risk reduction initiatives with the organization's overall risk management framework and business objectives.
Demonstrate understanding of process risk issues and mitigation strategies
Support identification and prioritization areas within BU processes that require risk reduction measures (e.g., assist in coordinating across First Line of Defense (1LoD) risk identification team)
Assist with execution on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise
Assist in conducting independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement
Document control design effectiveness
Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite
Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise
Foster a culture of risk awareness and ongoing improvement within the team
Support sharing insights, better practices, themes, etc. across the enterprise
Creation and expansion of ICS Risk and Control Reporting, perform data analytics, identify trends, gaps, insights, and opportunities areas
Consistently deliver all key reporting packages to leadership, for ICS R&C programs that includes all major themes and insights from these programs
Pioneer Insights and Artificial Intelligence within the existing framework of ICS R&C Analytics that consumes all available Operational Risk Data to aid in decision making
Collaborate with stakeholders & cross functional teams to understand their reporting requirements and ensure delivery of customized reporting/MIS
Drive effective quality checks and proactively identify any issues. Wherever applicable fix the same and as required partner with stakeholders to drive issue resolution. Accountable for technical/process documentation as required and in support of the project management methodology.
Create and maintain the best practice coding environment to ensure future code scalability and reuse.
Identify opportunities to enhance reporting processes through automation, work with extended ICS Risk and Control teams to implement automation solutions for data management and report generation.

Minimum Qualifications

A minimum of 4-5 years of hands-on experience with Python, R, Tableau Developer or Tableau Desktop Certified Professional, Power BI, Cornerstone, SQL, HIVE, Advance MS Excel (Macros, Pivots).
1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Experience on Big Data, Data Science will be a definite advantage
Expert in all Microsoft applications: PowerPoint, Excel, Word

Preferred Qualifications

Graduate or Post Graduate Degree in Statistics/ Mathematics/ Economics/ Engineering or related fields
2-3 years of experience with data-driven analytics
Preferred experience in financial services, risk management, internal control
Strong Analytical Skills, ideally with experience in handling variety of data sets and creating actionable insights to senior leaders and external partner.
Knowledge of risk management and key risk metrics
Qualitative solutioning /Problem solving in complex & unstructured environment
Highly detail oriented
Self-motivated with the ability to operate independently and handle multiple workstreams and ad-hoc tasks simultaneously

Ref: ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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