American Express

Senior Business Systems Analyst

Posted On

March 7, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 20, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This is an exciting and dynamic position in the MIS & Analytics Team that enables Global Servicing Group processes to be the most efficient and effective by establishing the best-in-class MIS and analytics function. In this role, you will support Commercial Credit & Underwriting, with a focus on keeping our MIS Reporting & Analytics intact thru the transition to new enterprise capabilities, driving efficiencies & turning data into insights.
The ideal candidate will be a strong analyst with a passion for driving improvement. The candidate will also possess a key eye for detail, excellent problem-solving abilities, and experience using data to enhance business.

Regularly QC and documentation of American Express dashboards that show results related to Consumer, Corporate, Small Business and Brand surveys. Ensure data is accurate or wherever data issues are seen, raise timely tickets to address the issues.

Minimum Qualifications

Identify, address, and preventing data quality issues
Strong attention to detail
Rally, JIRA or similar project/Agile management tool
Desire to learn and passionate for customer experience
Strong communication, collaboration and organization

Preferred Qualifications

Qualtrics or similar survey tool/platform
Market research
Microsoft Suite (Excel, Word)
Tableau

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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