American Express

Manager-Risk Management

Posted On

April 8, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 27, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description

American Express Fraud Risk Management is a place to create, innovate and collaborate to enable world-class customer experiences and prevent fraud losses for the company. Fraud Risk colleagues are innovative thinkers and creative problem solvers, and work with best-in-class systems, capabilities, and people across the American Express enterprise. As part of the team, you will have a direct and meaningful impact on our customer’s lives and on our business. As part of the Credit and Fraud Risk organization, you will join a team of skilled fraud risk managers who are responsible for the thought leadership, creation, delivery, and management of fraud capabilities and controls that support new product launches, product enhancements, and existing products.

Purpose of the Role

This is an exciting and high visibility role within Fraud Risk Management based in Gurgaon. In this role you will be responsible for leading Fraud Risk Management colleagues based in India with a focus on building fraud risk infrastructure and manage fraud losses to the forecast. This individual will also interact directly with the Reserve Bank of India and represent Fraud Risk management on the American Express Banking Corporation Board.

Responsibilities

Focus on continuous improvement of fraud risk management processes and capabilities.
Optimize integration and usage of capabilities and data such as credit bureaus, GO2, external fintech partners and vendors which help us compete with competitors
Partner with Chief Credit Officers and Product teams on capability migrations and integration of new external fraud vendors
Drive Fraud New accounts while supporting end to end delivery of controls and strategies
Support the launch of new products/ capabilities and ensure fraud risk is mitigated appropriately
Strong partnership with Central Fraud risk team to identify opportunities through data insights and build innovative risk servicing experiences that deepen our digital connection with prospects and customers.
Manage and govern any regulatory change through change or enhancement to Fraud risk policy or process Manage the Fraud Reporting to RBI in India
Represent Fraud risk management as a member of American Express Banking Corporation Risk Committees and present fraud results and insights to the committee members and other senior leaders of the Bank.
Partner closely with Market Compliance Office, Operational Excellence, Global Security and Fraud operations to maintain industry low fraud losses.
Represent Fraud Risk management in all external regulatory and internal audit interactions and inspections

Critical Factors to Success

Drive – Deliver on projects to achieve business results, influence and drive alignment without direct authority across multiple business units
Team Player - Work effectively in a collaborative team environment and under high pressure situation
Clear Communication - Strong written and oral communication skills, ability to communicate to senior leaders in organization
Curiosity - Ability to learn quickly and work independently with complex, unstructured initiatives
Critical thinking & problem solving - Ability to analyze data and identify potential opportunities in strategy rules or model variables, compliance or operational issues, potential root causes, and feasible operational solutions. Ability to translate technical information into easily understandable terms.
Knowledge of SAS, Java, Hive, Yellow Brick, Python, Lumi, or SQL is a plus

Minimum Qualifications

An Advanced Quantitative Degree In Business Administration, Engineering, Statistics Or Economics
And/Or Equivalent Work Experience Will Be Preferred

Preferred Qualifications

3+ years relevant experience in Analytics
Experience with Credit Card fraud industry is a plus
Knowledge of Hive, Yellow Brick, Python, Lumi, or SQL is a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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