American Express

Manager-Digital Product Management

Posted On

March 6, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 27, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

In this role, you will execute the vision and strategy and deliver the roadmap for the Platform Services & Strategy (PSS) team under the Acquisitions Platforms Strategy (APS) team. You will lead a high-performing and nimble team of product owner/analysts, and partner with Technology, UX Design, Application Journey, Analytics, Risk, Compliance and Privacy stakeholders to deliver global and scalable capabilities and initiatives that will directly contribute to the success of our company.

You have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making, and for digital innovation. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn.

You will be responsible for:

Driving solutions to execute the global orchestration roadmap and support various acquisition journey and market requirements.
Leading complex compliance-driven initiatives across multiple platforms, markets and products to strengthen controls and reduce overall risks for the company
Owning key stakeholder relationships across journey experience, compliance, data privacy and engineering for PSS owned products & functions.
Developing and driving the standardization of global orchestration capabilities to make it readily available for new markets, channels and products.
Owning product discovery by forming hypotheses, defining objectives and key results, and recommending options that best balance cost-benefit to achieve defined outcomes
Defining MVPs to meet strategic business outcomes while balancing innovation and efficiency
Prioritizing and coordinating initiatives to reduce friction, reduce pend rates and increase automation rates to generate incremental revenue via product enhancements and continuous experimentation, in partnership with compliance and data management teams via annual and and sprint planning
Leading, coaching and developing a team of Product Owners and Data Analysts.
Working Journey and Market Foundations product teams to identify discovery outcomes and development feature backlog
Delivering your goals and outcomes throughout the product lifecycle, partnering with Release Train Engineer to manage cross-team dependencies

Minimum Qualifications

Product Management experience in an Agile environment and with data products and platforms
Proven ability to execute against a product vision, strategy and prioritized backlog
Excellent communication and collaboration skills

Preferred Qualifications

Relationship management skills with ability strengthen business partnerships across business units and key functional support areas
Ability to coach and motivate a team members and foster a diverse and inclusive team culture, encouraging input and from all team members
Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement
Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence
Experience running cross-team Discovery for new products and product enhancements is a plus
Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus
A good balance of technical knowledge and business acumen
Ability to delegate effectively and empower and support decision-making

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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