American Express

Senior Data Architect

Posted On

July 25, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 17, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

In this role, you will work closely with the Sr. Manager of the Customer Listening Executive Analytics & Reporting (CLEAR) team and together we will analyze our enterprise-wide customer experience metrics and provide meaningful insights to our senior leaders. In addition to standard monthly, quarterly and ad-hoc reporting the CLEAR team is responsible for owning the yearly goal setting process for our customer experience metrics and maintaining our reporting tools (e.g., Qualtrics CX and Tableau).

Key Responsibilities:

Produce ongoing reporting and analytical insights of all VOC metrics to support decisions and track the success of internal initiatives.
Collaborate with and act as a point of contact for our global strategy, operations and greater Customer Listening teams to drive value added reporting and insights generation.
Manage and maintain our reporting dashboards (Qualtrics and Tableau) and leveraging Big Data to enhance research.
Demonstrate thought leadership by finding opportunities to perform novel analyses to support on-going and new projects.
Raise critical reporting concerns with relevant support teams (Technologies, Qualtrics, leader, etc.) and mobilize resources to resolve issues
Understand challenges, industry trends, consult and help business partners achieve their objectives.

Minimum Qualifications:

Strong organizational and project management skills.
Professional experience in a highly analytical role such as business intelligence/analytics.
Strong skills in data management, analysis, and deriving actionable insights.
Experience conducting and analyzing customer satisfaction data and knowledge of survey methodology a plus.
Comfortable in working with cross-functional teams across the enterprise.
Highly proficient in Microsoft Excel and PowerPoint.
Experience with Qualtrics CX, Qualtrics XM and Tableau (or other business intelligence tools) a plus.
Experience using SQL and/or other programming languages.
Excellent written and verbal communication skills.
Positive “roll-up your sleeves” attitude, proactive, customer first mindset, and comfort with agility.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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