American Express

Customer Service Analyst

Posted On

Jan. 27, 2026

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 15, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Key Responsibilities:-

· Supporting the merchant business for EMEA market.

· Providing best in class merchant experience by resolving Financial and Maintenance queries for UK based merchants.

· Perform various AML/KYC checks as per latest regulatory/Compliance directives and requirements.

· Ensuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements etc.

· Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements etc).

· Utilizing business knowledge to manage large strategic maintenance changes whilst maintaining relationship with SRS and Client Managers. This involves discussing and agreeing timeframes with key internal contacts in order to provide win-win solutions.

Key Skillset required: -

1. Strong interpersonal, communication and listening skills

2. Good Analytical Skills with Eye for Details.

3. Having proficient in Excel Knowledge is an ad-on

4. Demonstrated ability to effectively work in strenuous and challenging conditions.

5. Proven problem-solving skills with a strong attention to detail.

6. Demonstrated ability to work effectively within a team environment as well as independently.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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