American Express

Customer Service Analyst T2-II

Posted On

Jan. 30, 2026

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 22, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for processing new commercial client and card member applications and supporting the end-to-end onboarding journey.
Servicing clients and internal stakeholders through emails
Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, - Risk, AML, and due diligence requirements
Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received
Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care
Document necessary account information and offer solutions that benefit the customer and our business
Demonstrate strong ownership, accountability, integrity, and professionalism in all aspects of case handling
Apply analytical judgment to identify potential fraud indicators and red flags during application and document verification
Perform comprehensive due diligence, including validation of business information and supporting documentation to assess legitimacy
Ensure strict adherence to established procedures, controls, and US regulatory requirements with 100% compliance
Communicate clearly, confidently, and professionally with clients and stakeholders during complex scenarios
Proactively manage stakeholder expectations, including anticipating and addressing scenarios that may result in escalations
Maintain composure, sound judgment, and ethical decision-making in high-pressure, time-sensitive, and high-visibility situations
Demonstrate strong situational awareness and effective de-escalation skills in sensitive service scenarios involving prominent clients
Collaborate effectively across teams, exhibiting a growth mindset and consistently operating beyond basic role expectations

Minimum Qualifications

Must be a Graduate

Preferred Qualifications

Experience supporting US market financial products within a regulated financial institution
Excellent verbal and written communication skills , Minimum 1 year Experience required
Demonstrated ability to perform under pressure while maintaining integrity and attention to detail
Experience handling escalations or high-visibility cases involving corporate or executive-level clients
Strong situational awareness with demonstrated escalation and de-escalation skills
Proactive mindset with the ability to anticipate risk and prevent downstream service or compliance issues
Must be flexible to work any shift during core hours of operations Monday through Friday in a 24-hour environment, weekends working, if required (depending on business needs)

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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