Oracle
Services Renewal Snr Manager
Job Description
Managing a team and the operational performance goals. Will be responsible for achieving Quarterly business targets in terms of renewal rates and other productivity metrics in maximizing revenue, minimizing cancellations and backlog. Establish targets and territories, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Conducts regular training and mentors Renewal Reps. Interviews and makes hiring decisions for qualified candidates. Conducts performance reviews, provides career development coaching and takes necessary corrective action to address poor performers. Provides regular performance metrics to senior management.
Manages and controls activities in multi-functional areas or sections. Ensures appropriate operational planning is effectively executed to meet business needs. Ability to hire and train new sales representatives. Ability to resolve customer satisfaction issues. Demonstrated leadership skills. Effective written and verbal communication skills, ability to present to large and small audiences. Ability to negotiate price, other concessions and terms and conditions. Strong quantitative, analytical and conflict resolution abilities.
Career Level - M3
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