Razorpay

Associate Director - Domestic Payments

Posted On

Feb. 18, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 8, 2025

Job Description

<div class="content-intro">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.  <div class="gmail_default">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </div></div>The Role:  To sustain and nurture solid relationships with key clients that generate the most income for Razorpay. Roles and Responsibilities: <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Lead a high performing team, manage CXO relationships, grow wallet share and take revenue accountability for the portfolio</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Demonstrate & cascade online payments product expertise to ensure smooth sales. </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drive the development of the sales pipeline within the overall portfolio aggressively through prospecting and doing sales pitches. </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Be the customer's voice, clearly communicating requirements and feedback to other departments such as banking, product development and account management.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota. </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Conduct business reviews to ensure clients are satisfied with their products and services.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Attend meetings with clients inside and outside their offices to build better relationships with them. .</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Setting up effective processes to escalate and resolve areas of merchant’s concern with internal teams</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure the usage of CRM tools effectively so there is minimal manual intervention for reviews & strategy discussions</li> </ul> Mandatory Qualifications:  <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Overall 10-12 years of relevant experience in Key Account Management/Sales in the payments industry</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience in building and leading teams</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong leadership and management skills</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Knowledge of best customer service practices. </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong interpersonal skills and an ability to build rapport with customers.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Go-getter attitude. </li> </ul>  <div class="content-conclusion"><div class="gmail_default">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </div> <div class="gmail_default"> </div> <div class="gmail_default">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></div></div>

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