Accolite

Sr. Engineer Technology Services

Posted On

May 2, 2024

Location

Bangalore, Karnataka

Experience Level

2 - 4 Years Exp.

Job Type

Full Time

Apply By

July 13, 2024

Job Description

Job Description
● Provide effective customer service by leveraging in-depth knowledge of company
products.
● Collaborate with cross-functional teams to surpass customer service expectations.
● Troubleshoot installation and testing issues across various programming
languages and build environments.
● Escalate issues to R&D team and the Support Manager based on severity,
ensuring timely communication with customers regarding the status and resolution
progress.
● Share technical expertise and best practices with both customers and the support
team, fostering a culture of continuous learning.
● Develop and maintain an extensive knowledge base of known issues,
workarounds, and solutions to enhance the efficiency of issue resolution.
● Collect customer feedback on features, bugs and other areas of importance and
deliver this information to our Product teamRequired Skills and Experience
● Minimum of 2 years of experience in a customer facing role with a SaaS
software/application development company
● Fluency in written and spoken English.
● Availability for an 8-hour shift, Mon-Fri, within the business hours of the Central
European time zone.
● Strong knowledge of development technologies: .NET, C, C+, C#, Cobalt, Natural, Java, JavaScript, Python, HTML, Typescript
● Understanding of Operating Systems and App Support for Windows, iOS, and
Linux.
● Knowledge of Integrations such as Jira, Jenkins, TFS, Azure Devops, Bitbucket, GIT.
● Proficiency in support processes related to ticket tracking tools (Salesforce,
Zendesk).
● Hands-on experience with remote troubleshooting methods.
● Strong written, verbal and presentation skills.
● Strong problem solving and analytical skills.
● Capability to work independently and collaboratively within a team.
● Ability to multi-task across multiple products within different technology
platforms.

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