Amazon

Investigation Specialist I, Middle Mile Product & Technology

Posted On

April 11, 2024

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Administrative Support

Apply By

July 9, 2024

Job Description

Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.

Key job responsibilities
- Provide data analysis & conduct investigations
- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve weekly targets and quality standards for investigations
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
- Understand the business impact of the trends and make decisions that make sense based on available data
- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
- Experience to follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
- Participate in ad-hoc projects and assignments as necessary

A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
- Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND- 2+ years work experience in analytics/quality/compliance/logistics
- /transportation industry/identity verification fraud detection processes
- Graduation in any stream
- Entry level knowledge of MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret data

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