Amazon

Specialist, Quality Services, Quality Services

Posted On

April 22, 2024

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

July 2, 2024

Job Description

Quality Services (QS) org provides testing support for Devices, Retail and AWS products. The primary objective of QS org is to provide manual testing support, which includes regression and new feature/product testing. A Specialist, Quality Services gains domain expertize to influence and impact regression test coverage across one or more components or features of a product. They guide team members and actively involved in preparing knowledge management document.
*Roles and Responsibilities:*
· Test and act as a point of contact for one or more components or features.
· Reviews the test cases for assigned components and ensures test cases are maintained without any ambiguity and recommend any missing test coverage.
· Ensures all clarifications filed by the team are addressed internally and appropriate bugs are filed for their area of scope
· Represents team’s bugs in triage meetings. Gives complete context and details as required.
· Performs root cause analysis and provides data to the managers for issues/escalations on their area of scope.
· Performs training and knowledge management within the team that helps associates to understand the product.
· Assess SOPs followed and recommend improvements partnering with stakeholders and team members to build useful solutions.

Note: This job will involve rotational shift. The shift time can vary based on business requirement.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND· 1-3 year of equivalent product testing experience
· Working knowledge of the Software Testing Lifecycle (STLC)
· Should have good communication and influencing skills
· Should be able to work in the absence of preset work instructions and be instrumental in setting up the documentation around the same.
· Be a team player, coordinate with team members and proactively identify issues impacting productivity and quality.

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