Amazon

Partner Operations Manager, Amazon Prime Video

Posted On

April 6, 2025

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Supply Chain/Transportation Management

Apply By

April 22, 2025

Job Description

The Prime Video Partner Operations Management (POM) team is looking for a customer obsessed, driven, and creative individual to join our team. POM is responsible for driving a world-class partner experience through enabling Partners to deliver assets of all varieties on-time, in full and at the PV quality bar.

As a Partner Operations Manager you will manage the operational performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic operational partnerships with our partners. In this role you will be accountable for timely and cost effective delivery of source materials from our partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical.

Key job responsibilities
As a Partner Operations Manager you will manage the operational performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic operational partnerships with our partners. In this role you will be accountable for timely and cost effective delivery of source materials from our partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical.

This role will work with entry level through executive-level leadership within the streaming community, internal and external stakeholders. Internal teams include content acquisition, vendor management, marketing, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT, engineering, Localization, Compliance, and digital fulfillment operations teams.

In addition to account management, the Partner Operations Manager will own industry-leading content launches and expansion initiatives into new markets and business lines, and will conduct analysis to identify opportunities for process improvement and cost reduction

A day in the life
- Drive process improvements and innovation in delivery and publishing capabilities by influencing external partners and internal stakeholders. Advocate on behalf of partners and internal business stakeholders to ensure Prime Video systems provide a best-in-class user experience, making Prime Video the preferred global platform for content providers
- Influence the digital supply chain road map, eliminate redundant process, gain alignment across multiple key stakeholders
- Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices and meeting SLAs and Key Metrices.
- Distill insights on partner capabilities to advise and enhance business strategies such as new content and market launches.
- Write quarterly business reviews (and monthly business reviews) that are reviewed at leadership level.
- Contribute to or drive strategic initiatives and author documents independently.
- Manage complex escalations that may span across multiple business units.
- Actively participate in meetings with Global teams during early/late IST hours.
- Work during weekends as required.

About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.- 5+ years of demonstrated results as an Account or Vendor Manager in a technical, e-commerce, or media-related environment.
- Bachelor’s degree or equivalent qualification.
- Technical ability, familiarity with industry digital delivery standards, specifications, and delivery formats with the capacity to acquire new technology concepts quickly.
- Experience managing process updates across cross-functional teams and coordinating release schedules.
- Excellent verbal and written communication skills.
- Ability to work well across diverse groups, and influence and get things done

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