Amazon
IB Team Lead, Inbound Operations
Job Description
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Key job responsibilities
o Daily Management of shift
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o Analysis of the data reports to identify performance bottlenecks and improve the performance
o Monitor status of problem solve queues
o Responsible for shift quality and associated action plans
o Preparing and implementing training and development plans for associates
o Conduct a 4M and 5S audit for the respective work stations on a daily basis
o Implement the formal process control and process improvement mechanisms such as Kaizen
o Continuously improve the through put and attain a sustained level of delivery performance improvement
o Stand-in for Area Manager - Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
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