Capgemini

Vmware Support Engineers | 3 TO 12 Years | Bangalore & Gurgaon

Posted On

Jan. 31, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

March 12, 2025

Job Description

* Strong customer service skills with the ability to make decisions with little supervision. Strong verbal and written communication skills are required

* Complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Service.

* Demonstrate case management skills for each customer case by responding to customer technical problems or issues related to hardware, software, and networking

* Take ownership, monitor, and track cases to ensure accurate resolution by diagnosing problems and providing resolutions for technical service issues.

* Be knowledgeable of Dell’s product lines, processes, policies, solutions, current industry products and technologies. Focus on delivering a positive customer experience according to Dell standards.

* Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.

* Proactively engage additional resources to help resolve higher complexity issues.

* Focus on delivering a positive customer experience according to Dell standards.

Primary Skills

Essential Requirements:

* Knowledge on Cisco Switch, networking, and VMware.

* First-rate interpersonal phone skills, etiquette, and work ethic.

* Ability to work under pressure with calmness and composure.

* Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures, strong attention to detail, and be able to keep organized notes.

* Minimum (1) to Seven (7) years of experience in a previous technical support role.

* Networking Troubleshooting Knowledge

* Storage Networking Knowledge

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Job Description

Job Description

Primary Skills

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